Our commitment to health, safety and security

In response to the development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the Department of Health in. For up-to-date information and further details, please refer to the WHO and the Department of Health

We are continuously monitoring and following the changes in recommendations and guidelines of the Tourism Department and the Department of Health to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements.

All staff are monitored daily for COVID–19 symptoms and staff temperatures are taken at the start and end of each shift.

All staff are provided with PPE

All face shields and cloth face masks are washed / disinfected or replaced as per the World Health Organisation requirements.

OUR STRATEGY TO MANAGE COVID-19 RISK AT CHECK–IN

Bookings

  • Guests have the option to make on-line bookings on our website

Check-In

  • Sanitizers are available on the entrance of the Lodge for guest’s to use.

Reception area

  • Temperature testing of guests
  • Should a guest present with a low-grade fever (37.3 degrees C or more), a mild cough, headache or shortness of breath, the guest would be advised to self-isolate off the premises and call the NICD helpline (0800 029 999) where information is supplied related to COVID-19 testing. If self-isolation off the premises is difficult or impossible the guest would be isolated in our quarantine / self-isolation room on the premises
  • Stationary and reception working area are sanitized in the presence of guests when they sign the guest register form
  • Keys are sanitized in the presence of guests before handing keys to guests
  • The COVID-19 guest register as per the requirements of the Local Public Health Department and the Department of Health, is be updated on a daily basis
  • Should a guest or staff member present with a positive COVID-19 test result, all guests, the Local Public Health Department and the National Department of Tourism will be informed and the establishment will be shut down until the Department of Health gives permission to re-open the establishment

Rooms

  • Door handles are disinfected by staff before guests enter rooms
  • Rooms are sanitized daily
  • Rooms are deep cleaned after every check-out
  • No magazines in room

Communal Areas

  • All surfaces (e.g. desks, tables and door handles) and objects (e.g. telephones, keyboards, keys to rooms and stationary) are wiped with disinfectant regularly to reduce contamination on surfaces touched by staff and guests
  • We promote regular and thorough hand-washing by staff, contractors and guests by placing sanitizing dispensers in prominent places around the establishment and we make sure these dispensers are regularly refilled
  • We display posters promoting hand-washing
  • We ensure staff, contractors and guests have access to places where they can wash their hands with soap and water

Breakfast

  • Kitchen area is sanitized after every food stock delivery
  • Kitchen staff wear face masks and regular washing of hands is part of their routine
  • No buffets – only plated meals – to limit contamination of food
  • Breakfast-on-the-go is promoted
  • Table placement and guest seating in breakfast area according to the World Health Organization recommendations
  • Doors at breakfast area stay open to limit contamination through the touching of door handles
  • Hand sanitizer available in breakfast area
  • No coffee stations available in breakfast area to limit contamination
  • No tablecloths on the tables
  • Paper serviettes are available on request

RISK MANAGEMENT OF OTHER STAFF MEMBERS’ RETURN TO WORK

  • All staff returning to work will be screened for COVID-19 symptoms
  • Should any staff member present even a mild cough or low-grade fever (37.3 degrees C or more), headache or shortness of breath, the staff member will not be admitted to the premises
  • Staff presenting with any COVID-19 symptoms, will be instructed to self-isolate off the premises and call the NICD helpline (0800 029 999) where information about COVID-19 testing will be shared
  • No staff member presenting with COVID-19 symptoms will return to the premises prior to a negative COVID-19 test
  • Staff returning to work are required to successfully complete the World Health Organization on-line training on COVID–19
  • Should staff make use of public transport in future, PPE and alcohol-based hand sanitiser will be supplied to facilitate regular hand-washing to protect themselves
  • To protect themselves, staff who may be at higher risk of serious illness (e.g. older employees and those with medical conditions such as diabetes, heart and lung disease) will not be permitted to return to work, should COVID-19 be spreading in Free State