Guest Information Collection and Facial Recognition Policy
At Lala Dene Lodge, we prioritize the privacy and security of our guests’ personal information. In accordance with the Protection of Personal Information Act (POPIA) of South Africa, we collect certain personal information, including photos, for the purpose of access control using facial recognition technology. This information helps us ensure the safety and security of our premises and provides a seamless experience for our guests.
Types of Personal Information Collected:
- Name: We collect the names of our guests to personalize their experience and ensure appropriate identification.
- Contact Details: We gather contact information such as phone numbers and email addresses to communicate with our guests regarding their reservations or any essential updates.
- Photograph: We capture a photo of each guest using facial recognition technology to enable efficient access control and enhance security within our premises.
Purpose of Collecting Personal Information:
- Access Control: The primary purpose of collecting personal information, including photographs, is to facilitate access control. Facial recognition technology allows us to verify the identity of our guests, monitor their movements within the premises and ensure unauthorized access is prevented.
- Guest Safety and Security: By implementing facial recognition, we aim to enhance the safety and security of our guests by keeping a record of individuals entering our facilities, enabling us to respond promptly to any security concerns.
- Improved Guest Experience: Efficient access control and identification processes help streamline guest experiences, resulting in less time spent on manual identification and granting instant access to authorized areas.
Storage and Protection of Personal Information:
We handle all personal information, including guest photographs, with utmost care and strictly adhere to the requirements outlined in the POPIA. Here’s how we protect your personal data:
- Secure Storage: All personal information and photos are stored securely on our private servers with restricted access to authorized personnel.
- Limited Retention: We only retain personal information for as long as necessary to fulfill our purpose of access control and to comply with legal obligations.
- Confidentiality: We maintain strict confidentiality regarding personal information and do not share it with any unauthorized third parties unless required by law enforcement or regulatory authorities.
Rights and Access to Personal Information:
As per the POPIA, guests have the right to:
- Access: Request access to their personal information held by us.
- Correction and Deletion: Request the correction or deletion of their personal information if it is inaccurate or no longer needed for the purpose collected.
- Withdraw Consent: Withdraw consent for the processing of their personal information, including the use of facial recognition. However, it is important to note that this may impact access to certain areas of our premises.
Consent:
By entering our premises or providing your personal information for access control, you consent to the collection, processing, and storage of your personal information, including the use of facial recognition technology, as described in this policy.
If you have any questions or concerns about the collection or use of your personal information, please contact our Data Protection Officer at dirco@laladene.co.za. We are committed to ensuring the privacy of our guests in compliance with the POPIA and will address any concerns promptly and responsibly.
Disclaimer:
Please note that this information page serves as a general overview of our policy.
